LifeBox

Step 1 - Receiving an email from LifeBox with an activation link

You will receive an email from the hospital with an activation link within three working days from when you are enlisted for your procedure. The email will come from thehordercentre@lifeboxhealth.com.

Please check your junk/spam folders if you have not received the activation link within three working days. If it is not there, contact the hospital admissions team on 01892 620932 or info@horder.co.uk. 

Step 2 - Creating a password

Use the activation link to access the sign-up page. Create and confirm a secure password, then click ‘sign up.’

Step 3 - Confirming your account

Once you have signed up, you will see the confirmation page. A text message containing a passcode will be sent to your mobile phone. You must enter it with your email address here, then click ‘confirm.’

Step 4 - Logging in

You will now see the login page. Please enter your email and the password you have just created, then click ‘Open LifeBox’.

Completing the LifeBox health questions

Once logged into your LifeBox, you will be directed to complete a health questionnaire. The questionnaire consists of several chapters relating to different parts of the body and conditions.

You may be asked further questions depending on how you answer each question. You will notice that when you have completed all required questions for a chapter, it will be marked as done with a green tick.

You do not have to answer all questions in one attempt, but we can only view your information once all questions have been answered.

Please answer all questions as soon as possible (but by seven days after activating your account) so we can progress your pre-operative assessment. Your procedure may be delayed if you do not complete your health questionnaire in time.

Depending on the type of procedure you are having, you may be presented with additional questions relating to the effect of your current condition on aspects of your daily life. This information is required to help your doctor evaluate the outcome of the procedure at a later time.

Once you have completed all the questions and submitted your health questionnaire, your answers will be reviewed by the pre-operative assessment team. The hospital will then contact you later to arrange a time to complete the rest of your pre-operative assessment with you.

You are strongly advised to watch the information videos made available to you in LifeBox. This ensures that you are fully informed about the planned procedure and anaesthetic.

Once you have watched the videos, you will be asked to select one of the following statements:

I have watched and understood the content. OR I have watched it, and I have questions.

If you have any questions about the video content, the assessment nurse will discuss this with you.

What information do I need to complete my questionnaire?

• Your medical history - preferably from the last five years.
• Your medication history.
• Some measurements, including your height and weight. If you don't know your exact measurements, putting in estimates is okay, but you will be formally measured later.

How soon before my pre-operative assessment do I need to complete my questionnaire?

You need to complete your health questionnaire seven days after the hospital registers a LifeBox account for you and you activate it. If you have not activated your account, we will send an email reminder after 72 hours.

What devices can I use to complete my questionnaire?

You can use LifeBox on any device with a web browser, including mobile phones and tablets. However, we recommend using a laptop or computer and the Google Chrome browser as it takes some time to complete and may be more comfortable for you.

How long does it take to complete my questionnaire?

Most patients complete their questionnaires in 30-40 minutes, with only a tiny fraction taking over an hour.

Do I have to complete the questionnaire in one go?

You do not need to complete the health questionnaire in one sitting. Your progress is saved as you complete the different sections, so you can return to the questionnaire if you need to take a break or get more information.

What if I haven’t received my activation link?

If you are expecting an activation link, please check your spam inbox. If there is nothing, please contact admissions on 01892 620932 or info@horder.co.uk, who can send you a new link.

What if I don’t have an email address or mobile phone number?

You’ll be set up as a digitally assisted patient, and our team will complete your questionnaire with you over the phone. If you are set up as digitally assisted, we will contact you to schedule this call.

How can I get extra support to complete the questionnaire?

If you are struggling with your health questionnaire, remember that you can get assistance from family, friends, or carers. If you are still struggling, please contact admissions on 01892 620932 or info@horder.co.uk. Please see the section 'I need help with LifeBox, who do I contact?' below for more information.

What do I do if I’ve forgotten my password?

If you have forgotten your password, go to the LifeBox Login screen, select 'forgot password', and follow the instructions provided.

What if I haven’t been given a LifeBox account?

If you have not been sent a link to set up your LifeBox account within three days of being enlisted for your procedure, please let the hospital admissions team know. Please contact the admissions team on 01892 620932 or info@horder.co.uk.

If you need any help or have any queries, such as:

• You have a question about the date/time of your appointment/procedure
• You are unable to complete your Health Questionnaire online
• You need help completing your Health Questionnaire
• You have not received your LifeBox activation link
• You need to amend your contact details
• You don’t have an email address or mobile number
• You have a clinical/medical query relating to your pre-operative assessment

Then please contact the hospital admissions team on 01892 620932 or info@horder.co.uk.

If you are having any technical issues with LifeBox, such as:

• Changing your password
• Getting a confirmation code
• General support - to navigate or use LifeBox
• You are unable to download/view/upload files
• You are unable to activate your account
• Any technical issues

Then please contact the LifeBox support team, Monday to Friday, 9 am to 5 pm, by visiting the LifeBox website and using the messaging chat box in the bottom right-hand side of the screen. Alternatively, you can email  heretohelp@lifeboxhealth.com for more information.